An Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.
Revisionslog sporer automatisk handlinger som:
- Bruger – Forandring
- Bruger – Logget ind
- User – Logget ud
- Generel handling
- Bruger – Se billet
- Bruger – Efterlod billet
- Billet – Status
- Billet – Besked
- Billet – Intern besked
- Billet – Fil
- Billet – Overføre
- Billet- Systemmeddelelse
- Billet – Tags ændret
- Billet – Telefonbesked
- Billet – Besked
- Billet – Ranking
- Billet – Del
- Billet – Andet
- Billet – Opkald
- Billet – Chat
- Billet – Facebook
- Billet – Videresend
- Billet – Vidensbase
- Billet – Offline
- Billet – Tweet
- Billet – Del
- Billet – Tencent
- Billet – Weibo
Revisionslog brugerdefineret filter
Brug brugerdefineret filter til kun at vise bestemte handlinger eller vælg agent, afdeling, tidsramme for at hente specifikke data.
Something fishy going on?
Check your audit log for a chronological list of events/actions taken by your agents. Try it today. No credit card required.