Avoid delivering poor customer support by letting your customers rate the responses and answers of your customer support Agents. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.
Agent ranking i LiveAgent
Your customers can provide feedback about their support experience by rating their communication with a customer representative. Allow your customers to rate Agent’s Chat and Email responses.
Oversigt over agentrangering
LiveAgent tilbyder en rapport om belønnede og irettesatte agenter med kunders kommentarer. Du kan eksportere rapporten til en CSV-fil.
Ved at lære mere om dine agenter kan du belønne dine bedste agenter og støtte dem, der ikke præsterer i øjeblikket. Identificer negative tendenser i din kundesupport og handle derefter. Udnyt “Ranking”-funktionen i LiveAgent.
Receive immediate agent feedback
Learn from customer ratings in real-time and improve your customer satisfaction. Try it today. No credit card required.