LiveAgent tilbyder forskellige forretnings- og industriløsninger for start-ups, SMB'er, regeringer, NGO'er og andre organisationer. Deres kundeserviceværktøj har forbedret kundetilfredshed, salg og produktivitet gennem effektiv klagehåndtering. LiveAgent tilbyder også funktioner som billetsoftware, CRM-integration, livechat, selvbetjeningsportal og omnichannel-kommunikation. Deres software er pålidelig, har en intuitiv brugergrænseflade og er prisbillig.
Giv kunder mulighed for øjeblikkelige svar
LiveAgent's knowledge base solution offers a great way to provide self-service options in multiple languages, which can improve customer experience and satisfaction for international businesses. By creating necessary articles and delivering them in the required language, companies can ensure their employees stay up-to-date with news and product/service updates. It's recommended to create a category for each language or multiple knowledge bases for extensive content development.
En dedikeret hub til dine kunder
Agent -billetformularer giver kunderne mulighed for at kontakte supportteamet via kundeportalen og gemme kundedata via CRM systemet. Det forbedrer kundekommunikation og interne supportprocesser. En kundeportal reducerer omkostninger og giver 24/7 adgang til oplysninger. Kundeserviceportalsoftware giver kunder adgang til billetstatus, produktinformation og selvbetjeningsværktøjer. LiveAgent tilbyder også intern videnstyring.Over 30.000 virksomheder bruger LiveAgent's funktionsrige selvbetjeningsportal, der kan tilpasses til dit brand.
LiveAgent offers multi knowledge bases for businesses to differentiate content across multiple brands. Self-service options have become increasingly popular for businesses as almost 80% of customers prefer using online resources to find information. Knowledge bases are great for both internal and external purposes, including creating comprehensive guides, manuals, troubleshooting steps, and tool description articles to improve customer satisfaction, retention, loyalty, and sales. LiveAgent also offers multiple knowledge bases for businesses that want to differentiate content for multiple brands. Don't wait for your competitors to become better, create a knowledge base today.
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